01 / Sales
Keep leads, conversations and follow-up context organised as opportunities move forward.
Lead conversationsFollow-up contextShared pipeline notes
The customer conversation workspace
Every customer conversation.
One intelligent workspace.
XovaraChat brings messaging conversations, customer context, automation and AI assistance together — so your team works from one place instead of five tabs.
- Telegram
- Messenger
- Live Chat
XovaraChat · Unified inbox
3 newMaya assignedAI ready
Visual storytelling · model portrayal
01 / Product
Everything your team needs to manage customer conversations.
Five parts of the same workspace. Conversations stay connected to the customer, the team and the rules you set.
01
Conversations
Every message from every connected channel lands in one shared queue.
02
CRM context
The customer record sits beside the thread, not in another tool.
03
Automation
Route, assign and tag repetitive work by rule instead of by hand.
04
AI assistance
Draft answers from your own business knowledge, with a person in control.
05
Channels
WhatsApp, Telegram, Instagram, Messenger and website Live Chat.
A clearer way to work
From scattered conversations to one clear view.
The channels stay familiar to customers. The work becomes simpler for your team.
Without one workspace
Order question
Booking update
Product enquiry
Follow-up
New visitor
Separate tabs · scattered context · manual handoffs
With XovaraChat
Unified inbox5 channels
Order questionMaya
Booking updateMaya
Product enquiryMaya
Follow-upMaya
Context togetherAssignedAutomatedAI assisted
02 / Unified Inbox
Every conversation.
One inbox.
Your team opens one queue instead of five apps. Channel, owner and status are visible at a glance, and history follows the customer.
- Shared conversation history
- Assignment and status per conversation
- Channel visible on every thread
- Customer context one click away
Conversations — All channels
- Amara OseiCan I get an update on my order?MayaOpen
- Lucas MeyerI'd like to know more about plans—Unassigned
- Website visitorIs setup included?AnaOpen
- Priya NairSending the details now, thanks!TomásPending
- Daniel ParkShared the invoice with financeMayaResolved
Website visitor
Is setup included?
Calm, connected work
Less app switching.
More clarity.
New conversations arrive where the team already works, with ownership and customer context visible from the start.
Shared visibility
Clear ownership
Customer history
Fewer disconnected tabs
AI Agent — Configuration
Knowledge sources
Product & plan informationconnected
Shipping and delivery policyconnected
Refund policyconnected
Setup and onboarding guideindexing
Behaviour
Reply style
Concise · brand tone
Answers
From connected knowledge only
Escalation
Hand off to a teammate
Working hours
Assist outside team hours
A person takes over whenever the conversation needs one.
03 / AI Agents
AI that works alongside your team.
Configure agents around your own business knowledge. AI handles the repetitive questions and drafts replies; a teammate stays in control of the conversation.
Knowledge-powered
Answers built from what you connect.
Configurable
You decide tone, scope and limits.
Human handoff
Escalates to a person when needed.
Always in context
Sees the thread and the customer record.
04 / Automation
Automate the repetitive.
Focus on the customer.
Set the rules once: what arrives, what it means, who owns it and what happens next. Your team spends its attention on the conversations that need judgement.
Automation — Workflow builder
- 1TriggerNew message arrivesWhatsApp · Instagram · Live Chat
- 2ConditionMessage mentions billingKeyword and intent match
- 3AssignmentRoute to Billing teamFirst available teammate
- 4ActionSend acknowledgement + tagAI drafts, teammate confirms
One conversation, end to end
See the workspace in motion.
A customer reaches out. XovaraChat brings the message, context, assistance and team workflow into one sequence.
- 01
Customer message
Hi, I'd like to know more about your service.
- 02
Conversation arrives
The message enters the shared inbox.
- 03
Context appears
Contact history and ownership sit beside it.
- 04
AI assists
A response is drafted from connected knowledge.
- 05
Team reviews
A person checks and sends the reply.
Sequence repeats to demonstrate the workflow
05 / Channels
Different customers. Different channels. One workspace.
Customers keep using the messaging channels they know. Your team gets one consistent place to work.
XovaraChat
Every conversation enters one shared queue.
New · Product question
Open · Booking update
Assigned · Order status
Connection availability depends on account configuration. No partnership or endorsement is implied.
Customer — Record
Amara Oseiamara@example.com · +1 555 0182
Channel identities
WhatsApp · Live Chat
Owner
Maya — Support
First seen
Mar 2026
Conversations
12
Timeline
Today
Asked for a delivery update on WhatsApp
Last week
Live Chat question about setup
Mar 2026
First conversation · tagged repeat
06 / CRM context
Know the customer behind every conversation.
Contact details, tags, notes, channel identities and past conversations stay attached to the person — so anyone picking up the thread already has the story.
- One customer record
- Messages from different channels resolve to one person.
- Shared notes and tags
- Context your whole team can see and add to.
- Conversation timeline
- What happened, when, and on which channel.
- Ownership
- Clear on who is responsible for the relationship.
07 / Website Live Chat
A visitor asks on your site. Your team answers here.
Website Live Chat is part of the same workspace as your messaging channels, so a visitor question becomes a tracked conversation with customer context.
yourwebsite.com
Live Chat
Is setup included in my plan?
XovaraChat — Inbox
Website visitorIs setup included in my plan?
Amara OseiCan I get an update on my order?
Same workspace · same customer context
08 / Use cases
Real work. One connected rhythm.
Four ways customer-facing teams keep conversations and context moving together.
02 / Customer support
Give teams shared visibility into customer history so they can respond with better context.
Conversation historyAssignment and statusSaved replies
03 / Service businesses
Manage inquiries and ongoing communication without jumping between disconnected tools.
Inquiry handlingAppointment conversationsCustomer records
04 / Online businesses
Bring social and messaging conversations into one operational workspace for your team.
Social DMsOrder questionsRepeat-customer context
Swipe to explore
How it works
Three steps to one workspace.
- 1
Connect your channels
Link the messaging channels and website Live Chat your business uses.
- 2
Manage conversations
Work from one shared inbox with customer context beside every thread.
- 3
Automate and grow
Add rules and AI assistance where they save your team real time.
Plans
Four plans. One subscription.
XovaraChat is a subscription service with optional usage and storage add-ons. Current prices are always shown on the pricing page.
FAQ
Questions?
Start here.
What XovaraChat covers, how teams work in it, and where AI fits in.
Something else on your mind? Contact our team.
XovaraChat supports workflows around WhatsApp, Telegram, Instagram, Messenger and website Live Chat, with availability depending on connection type and account configuration.
Yes. XovaraChat is designed around a shared customer workspace with conversation history, CRM context and team workflows.
Yes. AI agents can be configured around business knowledge and workflows to assist with customer conversations.
Yes. The shared workspace can support customer-facing workflows such as lead conversations, follow-up and customer support.
Bring the conversation together
Bring every customer conversation together.
One workspace for conversations, customers, automation and AI assistance.